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FAQ

Frequently Asked Questions

API Access

What happens if I exceed my allowed volume?

You can exceed your API request volume by 20% without your service being affected. Please note that after 120% of your volume has been used your API access will be disabled.

What is the ClarifyIP API’s uptime?

The ClarifyIP API has had an uptime of 99.99% throughout the last 24 months. You can review the current status anytime on the Status Page.

Data and Features

How accurate is ClarifyIP?

Since the ClarifyIP database and API are integrated with a series of large ISPs who constantly provide information about new and existing IP ranges, we are proud to offer high accuracy in IP data.

How many API requests can ClarifyIP handle?

In short, there is no limit. Our infrastructure is built to scale automatically if the need arises and bottlenecks are non-existent. So, no worries there!

How much of the global network is supported?

Data coverage is growing by the day, with ClarifyIP currently supporting more than 2 million unique locations in over 200,000 cities across the globe.

How often is IP data updated?

ClarifyIP is integrated with multiple channels delivering real-time IP data, which is why the database used by the ipstack API is updated regularly, with up to 24 database updates per day.

Plans and Pricing

Can I cancel anytime?

Yes! ClarifyIP is a subscription-based service and your chosen plan renews each month automatically. You can upgrade, downgrade, or cancel anytime. We believe in the quality of our service and don’t want to keep you with us just because of a contract. We want you to stay because you are satisfied with our service.

Can I pay yearly?

Of course! Not just that – by choosing “yearly billing” you will get a 20% discount! You can choose your preferred billing frequency during signup. You can even try month-to-month and upgrade to a yearly subscription at any time and get your 20% off!

How can I pay?

Payment can be made via Paypal or direct bank/wire transfer. We plan to add support for credit cards in Q4 of 2020. Please get in touch if you have any questions regarding payment methods.

What if I need more than 2,000,000 API requests per month?

The infrastructure behind ClarifyIP was built to scale almost indefinitely. Let us know your requirements and we will work out a custom solution for you.

Why would I choose a paid subscription?

The ClarifyIP Free Plan offers a way of testing the API and its capabilities in a non-production website or application. Premium plans come with extended customer support, SSL encryption, larger numbers of queries and essential API features like bulk/batch support and, of course, support for a live production website or application.

Any more questions? Get in touch!