Privacy Policy
ClarifyIP is committed to respecting and protecting the privacy of our customers, partners, and website visitors. Our Privacy Policy describes the information collection practices of ClarifyIP’s corporate website and the related applications, services, products, and programs offered by the Company (collectively, “Services”), as well as individuals’ choices regarding use, access, and correction of personal information. Our Privacy Policy has been updated to reflect our practices in the light of the General Data Protection Regulation and other applicable laws in effect in the European Economic Area (EEA), Switzerland, and the U.K.
If you choose to use our Service, you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving our Services. We will not use or share your information with anyone except as described in this Privacy Policy.
The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions unless otherwise defined in this Privacy Policy.
1. Websites Covered
This Privacy Policy covers the information practices, including how the Company collects, uses, shares, and secures the personal information You provide to its website and any other website the Company manages and controls.
2. Collection of Personal Information
Personal information means any information that may be used to identify you, such as your name, title, phone number, email address, or mailing address.
Website Data
In general, you can browse our website without giving us any personal information. We use web analytics software to analyze traffic to this website to understand our customers’ and visitors’ needs and to continually improve our site for them. This software collects only anonymous, aggregate statistics.
Log Data
For our downloadable software products, as part of the Required Information, on installation and execution, some of our products may send the Company certain information for software updates, auditing, and license compliance verification, including product version and edition, number of copies of the product in use by the licensee, machine information, IP address, license key, information about the operation system and/or user environment where the product is installed, serial numbers, and other related information. Solely for our software-as-a-service products, as part of the Required Information and in order to provide the Services to you, we store all the content you provide, including but not limited to accounts created for team members, files, analyses you have executed, project information, such as action plans you have created, and any other information that you provide to the Services you use.
Billing Information
When purchasing our Services, ClarifyIP may also require you to provide your billing information, such as billing name and address, and credit card number (“Billing Information”). Some activities require additional personal information. The Required Information, Optional Information, Billing Information, and any other information you submit to the Company through the Services or information provided to you by the Company through your use of ClarifyIP’s Services (e.g., license key) are referred to collectively as “Data.”
Cookies
While navigating ClarifyIP’s website, we collect information through the use of commonly-used information-gathering tools, such as cookies and Web beacons. Website Navigational Information includes standard information from your Web browser (such as browser type and browser language), your Internet Protocol (“IP”) address, and the actions you take on ClarifyIP’s website (e.g., pages viewed and the links clicked).
3. How We Use Your Information
Providing Our Website and Services
ClarifyIP uses data about our customers to perform the Services requested and fulfill our obligations under applicable Terms and Conditions and for the use of our Website; where you have not entered into a contract with ClarifyIP, we base the processing of your Data on our legitimate interest to operate and administer our Website and provide you with the content you access and request. For example, to download content from our Website or if you fill out one of our web forms, we will use the information provided to contact you about your interest in ClarifyIP’s Services.
Managing User Registrations
If you have registered for an account with ClarifyIP, we process your Data by managing your user account for the purpose of performing our contract with you according to applicable Terms and Conditions.
Handling Contact and User Support Requests
If you fill out one of our web forms, request user support, or if you contact us by other means, including via a phone call, we process your Data to perform our obligations under the contract we have with you and to the extent it is necessary for our legitimate interest in fulfilling your requests and communicating with you via emails and in-app messages.
Sending Marketing Communications
ClarifyIP processes Your Data to send You marketing information, product recommendations, and other non-transactional communications (e.g., marketing newsletters, telemarketing calls, SMS, or push notifications) about us and our affiliates and partners, including information about our products, promotions, or events as necessary for our legitimate interest in conducting direct marketing or to the extent you have provided your prior consent, which can be withdrawn at any time without having to provide any specific reason for such objection.
Promoting the Security of Our Websites and Services
ClarifyIP processes Your Data by tracking the use of our Website and Services, creating aggregated, non-personal data, verifying accounts and activity, investigating suspicious activity, and enforcing our Terms and Conditions to the extent that is necessary for our legitimate interest in promoting the safety and security of our services, systems, and applications and in protecting our rights and the rights of others.
Developing and Improving Our Website and Services
ClarifyIP processes Your Data to analyze trends and track Your usage of and interactions with our Website and Services to the extent it is necessary for our legitimate interest in developing and improving our Website and Services and providing our users with more relevant content and service offerings, or where we seek your valid consent.
Assessing and Improving User Experience
ClarifyIP processes device and usage data, which, in some cases, may be associated with your Data, in order to analyze trends, assess, and improve the overall user experience to the extent it is necessary for our legitimate interest in developing and improving our Services or where we seek your valid consent.
In addition, ClarifyIP uses Website Navigational Information to operate and improve our Website. We may also use Website Navigational Information alone or in combination with Data about customers to provide personalized information about the Company.
Identifying Customer Opportunities
ClarifyIP processes Your Data to assess new potential customer opportunities to the extent that it is in its legitimate interest to ensure that it is meeting the demands of its customers and their users’ experiences.
Assessing Capacity Requirements
ClarifyIP processes Your Data to assess the capacity requirements of its services to the extent that it is in its legitimate interest to ensure that it is meeting the necessary capacity requirements of its service offerings.
Displaying Personalized Advertisements and Content
ClarifyIP processes your Data to conduct marketing research, advertise to you, provide personalized information about us on and off our website and provide other personalized content based upon your activities and interests to the extent it is necessary for our legitimate interest in advertising our website or, where necessary, to the extent you have provided your prior consent, which can be withdrawn at any time without having to provide any specific reason for such objection.
Managing Payments
If you have provided financial information to us, ClarifyIP processes Your Data to verify that information and to collect payments to the extent that doing so is necessary to complete the transaction and perform our contract with you.
Complying With Legal Obligations
ClarifyIP processes Your Data when cooperating with public and government authorities, courts, or regulators in accordance with our legal obligations under applicable laws to the extent this requires the processing or disclosure of Data to protect our rights or is necessary for our legitimate interest in protecting against misuse or abuse of our website, protecting personal property or safety, pursuing remedies available to us and limiting our damages, complying with judicial proceedings, court orders, or legal processes or to respond to lawful requests.
Where ClarifyIP needs to collect and process Data by law or under a contract that it has entered into with you, and you fail to provide the required Data when requested, the Company may not be able to perform its contract with you.
4. When We May Disclose Personal Data
Business Partners
ClarifyIP may partner with other companies to jointly offer products, services, or programs and provide customers and prospective customers with information about the Company and its products. To do this, we may pass your information to them for that purpose only, and they are prohibited from using that information for any other purpose.
Service Providers
ClarifyIP may share Data about the Company website visitors and customers with the Company’s contracted service providers so that these service providers can provide services on our behalf. These service providers are authorized to use your personal information only as necessary to provide the requested services to us. Without limiting the foregoing, ClarifyIP may also share Data about the Company website visitors and customers with the Company’s service providers to ensure the quality of the information provided and with third-party social networking and media websites, such as Facebook, for marketing and advertising on those websites. Unless described in this Privacy Policy, ClarifyIP does not share, sell, rent, or trade any information with third parties for their promotional purposes.
Third Parties
Section 7 of this Privacy Policy, Use of Cookies & Usage Data, specifically addresses the information we or third parties collect through cookies and web beacons and how you can control cookies through your Web browser. We may also disclose your personal information to any third party with your prior consent. You, your administrator, or other Service users may choose to add new functionality to integrate the behavior of the Services by connecting third-party apps with our Services. Doing so may give third-party apps access to your account and information about you, such as your name and email address, and any content you choose to use in connection with those apps. Third-party app policies and procedures are not controlled by us, and this Privacy Policy does not cover how third-party apps use your information. We encourage you to review the privacy policies of third parties before connecting to or using their applications or services to learn more about their privacy and information handling practices. If you object to information about you being shared with these third parties, please uninstall the app.
Billing
ClarifyIP uses a third-party service provider to manage credit card processing. This service provider is not permitted to store, retain, or use Billing Information except for the sole purpose of credit card processing on the Company’s behalf.
Compelled Disclosure
ClarifyIP may also disclose your personal information if required to do so by law or in the good faith belief that such action is necessary for connection with a sale, merger, transfer, exchange, or other disposition (whether of assets, stock, or otherwise) of all or a portion of a business of the Company and/or its subsidiaries or to:
- Conform to legal requirements or comply with legal process served on the Company or this website;
- Protect and defend the rights or the property of the Company and this website;
- Enforce its agreements with you;
- Act in urgent circumstances to protect personal safety or the public.
In individual instances, ClarifyIP may also share Your Data with professional advisers acting as processors or joint controllers, including lawyers, bankers, auditors, and insurers based in countries in which we operate who provide consultancy, banking, legal, insurance, and accounting services, and to the extent that we are legally obliged to share or have a legitimate interest in sharing your Data.
Any Data or other information you choose to submit in communities, forums, blogs, or chat rooms on our Website may be read, collected, and used by others who visit these forums, depending on your account settings.
5. Children and Privacy
ClarifyIP does not offer information intended to attract children. We do not knowingly solicit personal information from children under the age of 16.
6. Security of Personal Information
ClarifyIP takes precautions, including organizational, technical, and physical measures to help safeguard against the accidental or unlawful destruction, loss, alteration, and unauthorized disclosure of, or access to, the Data we process or use.
Please note that while we have implemented industry-standard security mechanisms and procedures to protect data from loss, misuse, and unauthorized access, disclosure, alteration, and destruction, no method of storage or transmission is 100% secure. You are solely responsible for protecting your password, limiting access to your devices, and signing out of websites after your sessions.
7. Use of Cookies & Usage Data
Cookies
ClarifyIP uses cookies to make interactions with the Company’s Website easy and meaningful. When you visit our Website, the Company’s servers send a cookie to your computer or device. Standing alone, cookies do not personally identify you; they merely recognize your Web browser. Unless you choose to identify yourself to us, either by responding to a promotional offer, opening an account, filling out a Web form, or have previously identified yourself to the Company, you remain anonymous.
ClarifyIP uses cookies that are session-based and persistent-based. Session cookies exist only during one session. They disappear from your computer or device when you close your browser software or turn off your computer. Persistent cookies remain on your computer or device after you close your browser or turn off your computer. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our Company’s Website or Services. The following sets out how we use different categories of cookies:
Required Cookies
Required cookies enable you to navigate the ClarifyIP’s Website and use its features, such as accessing secure areas of the Websites and using the Company Services. If you have chosen to identify yourself to us, we may place on your browser cookies containing an encrypted, unique identifier. These cookies allow us to uniquely identify you when you are logged into our Website and Services and process your online transactions and requests. There is no option to opt out of these cookies because they are essential to operate our Website.
Functionality Cookies
Functionality cookies allow our Website and Services to remember information you have entered or choices you make (such as your username, language, or your region) and provide enhanced, more personal features. These cookies also enable you to optimize your use of our Website and Services after logging in. These cookies can also be used to remember changes you have made to text size, fonts, and other parts of web pages that you can customize. Functional cookies may also be used to improve how our Website and Services function and perform, to enhance and customize your interactions with the Company, and to help us provide you with more relevant messages, including marketing communications. These cookies collect information about how website visitors use our Website and Services, including which pages visitors go to most often and if they receive error messages from certain pages. We may use our own technology (under the Company brand name or an affiliated brand name) or third parties to track and analyze usage and volume statistical information from website visitors, attendees, and customers, to provide enhanced interactions and more relevant communications, and to track the performance of the Company’s advertisements.
Targeting or Advertising Cookies
We sometimes use cookies delivered by third parties to show you ads for the Company products and services that we think may interest you on any devices you may use and to track the performance of the Company advertisements. The information provided to third parties does not include personal information, but this information may be re-associated with personal information after we receive it. If we are using one of our own cookie-related products on our Website, then a cookie related to ads may appear on our Website under the Company or one of our affiliated company’s names. We also contract with third-party advertising networks that collect IP addresses and other information from Web beacons on the Company’s Website and Services, from emails, and on third-party websites. Ad networks follow your online activities over time and across different sites or other online services by collecting Website Navigational Information through automated means, including through the use of cookies. These technologies may recognize you across the different devices you use, such as a desktop or laptop computer, smartphone, or tablet. Third parties use this information to provide advertisements about products and services tailored to your interests. You may see these advertisements on other Websites or mobile applications on any of your devices. This process also helps us manage and track the effectiveness of our marketing efforts.
Log Files, IP Addresses, URLs, and Other Data
ClarifyIP gathers certain information automatically to analyze trends in the aggregate and administer our Website and Services. This information may include your Internet Protocol (IP) address (or the proxy server you use to access the World Wide Web), device and application identification numbers, your location, your browser type, your Internet service provider and/or mobile carrier, the pages and files you viewed, your searches, your operating system and system configuration information, and date/time stamps associated with your usage. Due to Internet communications standards, when you visit or use our Website and Services, we automatically receive the URL of the website from which you came and the website to which you go when you leave our Website. This information is used to analyze overall trends, to help us improve our Websites and Services, to track and aggregate non-personal information, and to provide the Websites and Services.
Usage Data
ClarifyIP gathers certain information automatically in connection with the use of the Website by individual users. This information may include IP address, device and application identification numbers, browser type, location, the pages and files viewed, operating system and system configuration information, and date/time stamps associated with your usage. This information is used to analyze overall trends to help us provide and improve our Website and to guarantee their security and continued proper functioning. In addition, we gather certain information automatically as part of your use of certain Company products and services. This information may include IP address (or proxy server), device and application identification numbers, location, browser type, internet service provider, the pages and files viewed, searches and other actions you take, operating system and system configuration information, and date/time stamps associated with your usage. This information is used to maintain the security of the Services to provide necessary functionality, as well as to improve performance of the Services, to assess and improve customer and user experience of the Services, to review compliance with applicable usage terms, to identify future opportunities for the development of the Services, to assess capacity requirements, to identify customer opportunities, and for the security of the Company generally (in addition to the security of our Products and Services).
8. Links to Other Websites and Public Forums
Our Website contains links to information on other websites. We do not have any control over these other websites, and, therefore, we cannot be responsible for the protection and privacy of any information that you provide while visiting those websites. Those websites are not governed by this Privacy Policy, and if you have questions about how a website uses your information, consult that website’s privacy statement.
9. For EU Individuals in Relation to GDPR
If you reside or otherwise find yourself in the territory of Europe, we are committed to facilitating the exercise of your rights granted by the EU General Data Protection Regulation. If we transfer any of Your Personal Data outside of the EEA, Switzerland, or the UK, we will take steps to make sure that appropriate safeguards are in place to protect your Personal Data in accordance with the GDPR Laws. Otherwise, you can contact us at contact@clarifyip.com at any time to discuss your privacy concerns.
10. Retention Periods and Deletion
ClarifyIP retains your personal information to the extent necessary to reasonably serve customer relations, to meet our compliance and legal obligations, to enhance security and fraud prevention, and for audit purposes. We may also retain your information during the period of time needed for the Company to pursue our business interest, conduct audits, comply with our legal obligations, resolve disputes and enforce our agreements. We determine the appropriate retention period for the Data on the basis of the amount, nature, and sensitivity of your Data processed, the potential risk of harm from unauthorized use or disclosure of your Data, and whether we can achieve the purposes of the processing through other means, as well as on the basis of applicable legal requirements (such as applicable statutes of limitation).
When you decide to delete certain information from your account, we will fulfill your request and update this information on our platform. We will also notify third parties that we authorized the use and share the content of your request.
11. Changes to this Privacy Statement
ClarifyIP reserves the right to change this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, and other factors. If we make a material update, we may provide you with notice prior to the update taking effect, such as by posting a conspicuous notice on our website or by contacting you using the email address you provided.
We encourage you to periodically review this Privacy Policy to stay informed about our collection, processing, and sharing of your personal information.
12. How to Contact Us
Questions about this Privacy Statement or the information practices of ClarifyIP’s Website and Services should be directed to our privacy team by emailing us at contact@clarifyip.com